Gorgias Customer Service Templates | Free Response Templates

Hi [CUSTOMER_NAME], I've received your request to cancel order #[ORDER_NUMBER]. I've processed the cancellation for you, and a refund of [AMOUNT] will be issued to your original payment method within [NUMBER] business days. Please let us know if you have any other questions!

Hello [CUSTOMER_NAME], thanks for reaching out! We can definitely help with modifications to order #[ORDER_NUMBER]. Could you please specify what changes you'd like to make, such as updating [PRODUCT_NAME] or changing the shipping address? We'll do our best to accommodate your request!

Hi [CUSTOMER_NAME], thanks for checking in on your order! Your order #[ORDER_NUMBER] is currently [STATUS]. You can track its journey here: [TRACKING_LINK]. We appreciate your patience!

Hello [CUSTOMER_NAME]! Your order #[ORDER_NUMBER] has shipped! You can track its progress here: [TRACKING_LINK]. Please allow [NUMBER] hours for the tracking information to update fully.

Hi [CUSTOMER_NAME], I'm so sorry to hear about the delay with your order #[ORDER_NUMBER]. I've checked the tracking and it currently shows [STATUS]. We're actively looking into this with [SHIPPING_CARRIER] and will provide an update as soon as possible. Thank you for your patience.

Oh no, [CUSTOMER_NAME], I'm truly sorry to hear your package for order #[ORDER_NUMBER] appears to be lost. We understand how frustrating this is. We're initiating a claim with [SHIPPING_CARRIER] and will arrange for a replacement shipment or a full refund, whichever you prefer. We'll be in touch shortly with the next steps.

Hello [CUSTOMER_NAME], thanks for your inquiry! Our return policy allows returns within [NUMBER] days of delivery, provided items are in their original condition. You can find full details and start a return here: [RETURN_POLICY_LINK]. Please let us know if you have any specific questions!

Hi [CUSTOMER_NAME], we can certainly help you with a return or exchange for your order #[ORDER_NUMBER]. To get started, please visit our returns portal at [RETURNS_PORTAL_LINK] and follow the simple steps. If you need assistance, just reply here!

Hi [CUSTOMER_NAME], your refund for order #[ORDER_NUMBER] was processed on [DATE] for the amount of [AMOUNT]. It typically takes [NUMBER] business days for the funds to appear back in your account, depending on your bank. Please monitor your statement.

Hello [CUSTOMER_NAME], I'd be happy to help you find the perfect [PRODUCT_TYPE]! To give you the best recommendation, could you tell me a bit more about what you're looking for? For example, [QUESTION_1] or [QUESTION_2]? We have many great options!

Hi [CUSTOMER_NAME], thanks for your interest in [PRODUCT_NAME]! This product features [KEY_FEATURE_1] and is designed for [TARGET_USE]. You can find more detailed specifications on the product page here: [PRODUCT_PAGE_LINK]. Is there anything specific you'd like to know?

Hi [CUSTOMER_NAME]! Thanks for asking about [PRODUCT_NAME]. It looks like we currently have it [IN_STOCK/LOW_STOCK/OUT_OF_STOCK]. If it's out of stock, we expect it to be back around [DATE]. You can also sign up for email notifications on the product page!

Hello [CUSTOMER_NAME], I'm sorry to hear you're having trouble logging into your account. Please try resetting your password here: [PASSWORD_RESET_LINK]. If that doesn't work, could you please provide your email address associated with the account so we can investigate further?

Hi [CUSTOMER_NAME], you can easily manage your subscription for [PRODUCT_NAME] by logging into your account and visiting the 'My Subscriptions' section here: [SUBSCRIPTION_PORTAL_LINK]. From there, you can [ACTION_1], [ACTION_2], or [ACTION_3]. Let us know if you need any help navigating!

Hello [CUSTOMER_NAME], I apologize for any technical issues you're experiencing on our website. To help us troubleshoot, could you please describe the problem you're encountering and mention what browser and device you're using? A screenshot would also be very helpful!