Frequently Asked Questions
Everything you need to know about Carti.
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How long does it take to set up Carti?
Setup takes about 5 minutes. Simply install Carti from the Shopify App Store, and our system will automatically sync your products. You can customize the appearance and start serving customers right away.
Do I need technical knowledge to use Carti?
No coding required! Carti is designed to work out of the box. Our self-serve setup guides you through customization, and everything can be configured through a simple dashboard.
How does Carti integrate with my Shopify store?
Carti installs directly from the Shopify App Store and integrates seamlessly with your store. It automatically syncs your products, collections, variants, and inventory. The chat widget appears on your storefront, and you can customize its appearance and behavior from the Carti dashboard.
Can I try Carti before committing?
Absolutely! All plans include a 14-day free trial with no commitment required. Carti is designed to drive sales right away, so you enjoy a positive ROI before you ever spend a dollar. Try Carti risk-free and see how it works for your store.
What happens when I hit my conversation limit?
The Free plan includes 50 AI conversations per month. If you need more, upgrade to Pro for unlimited conversations at $39/month. You can upgrade or downgrade at any time from your dashboard.
Can I upgrade or downgrade my plan?
Yes! You can switch between Free and Pro at any time from your Carti dashboard. Upgrades take effect immediately with a 14-day trial. Downgrades take effect at the start of your next billing cycle.
How accurate is Carti's AI?
Carti is trained specifically for e-commerce and learns from your store's products and content. The AI improves over time and provides accurate responses for product questions, recommendations, and general inquiries. For complex or sensitive questions, Carti can gracefully hand off to your team.
Can I customize Carti's appearance and responses?
Yes! You can customize Carti's chat widget colors, position, and branding to match your store's look and feel. You can also customize the AI's tone, add custom responses for specific questions, and configure which products or collections Carti should recommend.
Can Carti handle product variants and complex inventory?
Absolutely. Carti understands your full product catalog, including variants (sizes, colors, materials), inventory levels, and pricing. It can recommend specific variants based on customer preferences and will never suggest out-of-stock items.
How do I track Carti's performance?
Your Carti dashboard provides in-depth analytics on conversations, escalations, orders, and revenue attributed to Carti. You can review chat transcripts anytime and share feedback to keep the experience improving.
Will Carti slow down my store?
No. Carti's chat widget is lightweight and loads asynchronously, so it won't affect your page load times or store performance. We've optimized for speed to ensure the best experience for your customers.