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Features

What Carti does for your store

Each job below is shown in the real Carti chat, the way your shoppers see it.

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The Carti chat on an example coffee store: a shopper asks if the House Blend is a dark roast, and Carti says it is a medium roast with notes of cocoa and toasted almond, on sale for $18, with the House Blend Coffee card and its 4.8 rating.

While they browse

Answers product questions

Answers shopper questions from your catalog, pages, policies and connected reviews, and says so when your store doesn't cover something.

See how it works
The Carti chat on an example coffee store: a shopper asks for a bright, fruity coffee under $25, and Carti recommends the Ethiopia Single Origin with its card at $22 and a 4.9 rating from 128 reviews.

While they decide

Recommends the right product

Helps shoppers find the right product by need, budget, size or color, and adds it to the cart when they ask.

See how it works
The Carti chat on an example coffee store, opened by itself while a shopper lingers on a product page. Carti asks what roast they usually drink and offers four replies to tap.

While they decide

Helps hesitant shoppers before they leave

Speaks up when a shopper seems unsure, with a question about what they're looking at and no fake urgency.

See how it works
The Carti chat showing order #1042 for an example coffee store: fulfilled, two items, a $65.00 total, an estimated delivery date and a UPS Track package link.

After they buy

Order tracking

Answers “where is my order?” with the status and tracking link from Shopify.

See how it works

Carti revenue

$1,280

+14%

Conversations

214

+9%

Conversion lift

1.8x

+6%

Escalations

6

-15%
Example store with sample numbers

For you

Shows the sales from shoppers who chat

Your dashboard shows the orders and revenue from shoppers who chatted, on every plan.

See how it works
The Carti chat on an example coffee store: a shopper asks in Spanish if the House Blend is a dark roast, and Carti answers in Spanish that it is a medium roast on sale for $18, with the House Blend Coffee card and its Add to cart button in Spanish.

Everywhere

Replies in your shopper's language

Carti answers in more than 90 languages and switches when the shopper does.

See the languages

Moving from another chat app?

Step-by-step switch plans for stores leaving Tidio, Zipchat or Rep AI, with what carries over and what doesn't.

See the switch plans

Common questions

What does Carti do on a Shopify store?

Carti is an AI sales associate in your store's chat. It answers product questions from your catalog and policies, recommends products, adds items to the cart when a shopper asks, checks on orders, and reaches out when a shopper seems stuck. Your dashboard shows the sales from shoppers who chatted.

Do I have to set each feature up?

No. Carti reads your products, pages, policies and shipping settings on its own, and most features are on from the first day. You choose a plan, switch on the app embed in your theme and click Save.

Which features are on the Free plan?

All of the features on this page work on every plan, Free included. The paid plans add more AI conversations each month, the Analytics page, and removing the Powered by Carti line.

Meet your store's best salesperson

Carti answers questions, recommends products and checks on orders around the clock.

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14-day free trial