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Help Center

Everything you need to set up and get the most out of Carti.

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Getting Started

Install Carti, turn it on, and get going.

What is Carti and how does it help my store?How do I install Carti on my Shopify store?How do I turn the Carti assistant on or off?How long until Carti starts working after install?Does Carti work on mobile?How does Carti handle my data and my shoppers' data?I started Carti's setup but didn't finish. How do I get back to it?

Setup & Branding

Make the assistant look and sound like your store.

How do I match Carti to my brand?Can I set the welcome message shoppers see first?Why isn't the Carti assistant showing on my storefront?Where does the assistant appear on my store?

Using the Dashboard

Find your way around and get things done in Carti.

How do I get around the Carti dashboard?How do I find a specific shopper conversation?How do I control what Carti tells shoppers?How do I test Carti before shoppers see it?

Conversations & AI

How the assistant talks to shoppers and when it hands off.

Can Carti talk to shoppers in their own language?Does Carti reach out to shoppers on its own?The assistant gave a wrong or off-brand answer. What can I do?How do I set up proactive messages?What happens when Carti can't answer a shopper's question?

Recommendations

How Carti suggests products and adds them to cart.

How does Carti decide which products to recommend?Can Carti show personalized recommendations to each shopper?Why is Carti recommending an out-of-stock or wrong product?Can shoppers add to cart directly inside the chat?

Insights

See how Carti is performing and the sales it drives.

Where can I see how Carti is performing?How does Carti know which sales it helped drive?

Billing

Plans, pricing, invoices, and managing your subscription.

How is Carti priced?How do I change or cancel my plan?Will I be charged during setup or testing?Where can I see my invoices and charges?Where do I find billing and manage my plan?

Troubleshooting

Fixes for the most common issues.

Carti can't see my latest products or prices. How do I refresh?Email capture or discount codes aren't working. What should I check?How do I reach a human at Carti?Carti isn't responding to shoppers. What should I check first?Carti was working, then stopped responding partway through the month. Why?

More help & resources

Complete setup guide

The full step-by-step walkthrough, from install to go-live.

Guides & tutorials

Deeper how-tos and strategies to get more from Carti.

Contact support

Still stuck? Talk to our team and a human will help.