Help Center
Everything you need to set up and get the most out of Carti.
Can't find what you're looking for? Contact our support team →
Getting Started
Install Carti, turn it on, and get going.
What is Carti and how does it help my store?How do I install Carti on my Shopify store?How do I turn the Carti assistant on or off?How long until Carti starts working after install?Does Carti work on mobile?How does Carti handle my data and my shoppers' data?I started Carti's setup but didn't finish. How do I get back to it?How do I uninstall Carti?Can Carti answer my Instagram and Messenger DMs?How do I connect Instagram?How do I connect Facebook Messenger?Do Instagram and Messenger conversations cost extra?What languages does Carti speak in DMs?What happens when a DM shopper asks for a human?Do shoppers know they are talking to an assistant?Can I reply to a DM myself?What currency are DM prices in?Can I connect the same account or Page to two stores?How do I disconnect a channel?Why did my Instagram or Messenger channel stop answering?Can I stop Carti from answering DMs without disconnecting?How do I connect WhatsApp to Carti?Why isn't Carti answering on WhatsApp?I subscribed to the old $39 Pro plan. Do the new plans change my price or my unlimited conversations?
Setup & Branding
Make the assistant look and sound like your store.
How do I match Carti to my brand?Can I set the welcome message shoppers see first?Why isn't the Carti assistant showing on my storefront?Where does the assistant appear on my store?How do I connect Fera reviews to Carti?How do I add a button or link that opens Carti?Can I move the chat button to a different spot on the page?Can I control whether Carti uses emoji?How do I connect Klaviyo to Carti?What does Carti send to Klaviyo?How do I use Carti's chat events in Klaviyo flows?How do I set up the Code reminder flow in Klaviyo?How do I set up the Asked in chat, didn't buy flow in Klaviyo?How do I see the results of Carti's Klaviyo flows?Which review apps does Carti work with?How do I connect Judge.me?How do I connect Recharge to Carti?How do I connect Areviews?How do I connect Fera?How do I connect Loox?How do I connect Okendo?How do I connect Yotpo?How do I connect Gorgias?How do I connect Zendesk?
Using the Dashboard
Find your way around and get things done in Carti.
Conversations & AI
How the assistant talks to shoppers and when it hands off.
Can Carti talk to shoppers in their own language?Does Carti reach out to shoppers on its own?The assistant gave a wrong or off-brand answer. What can I do?How do I set up proactive messages?What happens when Carti can't answer a shopper's question?Does Carti know my shipping options and delivery times?
Recommendations
How Carti suggests products and adds them to cart.
Insights
See how Carti is performing and the sales it drives.
Billing
Plans, pricing, invoices, and managing your subscription.
Troubleshooting
Fixes for the most common issues.
Carti can't see my latest products or prices. How do I refresh?Email capture or discount codes aren't working. What should I check?How do I reach a human at Carti?Carti isn't responding to shoppers. What should I check first?Carti was working, then stopped responding partway through the month. Why?Why aren't chat sign-ups showing up in my Klaviyo list?Why isn't my Carti flow sending emails in Klaviyo?