Switch your store's chat to Carti
Pick the app you're leaving for a step-by-step plan: what carries over, what doesn't, and how to cancel cleanly.
Switching from Tidio
Carti's AI comes in the plan, so there's no Lyro add-on. See what each costs at your volume.
See the switch planSwitching from Zipchat
Pay for whole conversations instead of every AI reply, with no overage, and cancel Zipchat cleanly however you pay.
See the switch planSwitching from Rep AI
Pay for the chats Carti has instead of every visitor your store gets, and keep Rep AI answering until you swap.
See the switch planLeaving a different chat app?
Our migration playbook covers the same steps for any Shopify chat app.
Read the playbookCommon questions
Do I need to import anything from my old chat app?
No. Carti reads your Shopify catalog, pages and policies on its own, and you can paste or upload any answers that exist only in the old app.
Will shoppers see two chat bubbles while I switch?
Not if you test Carti on a preview theme first and swap the two app embeds on your live theme in one go. If you also use Shopify Inbox, Carti moves its own button so the two never overlap.
What if my old app isn't listed here?
The same steps work for most chat apps: install Carti, test it on a preview theme, swap the chat on your live theme, then cancel and uninstall the old app. The full migration playbook covers the details for each kind of app.
Ready to switch?
Start free, test Carti on a preview theme, and keep your old app running until you're sure.
14-day free trial