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Frequently Asked Questions
How long does it take to set up Carti?
Setup takes about 5 minutes. Simply install Carti from the Shopify App Store, and our system will automatically sync your products. You can customize the appearance and start serving customers right away.
Do I need technical knowledge to use Carti?
No coding required! Carti is designed to work out of the box. Our self-serve setup guides you through customization, and everything can be configured through a simple dashboard.
Can I try Carti before committing?
Absolutely! The first 100 merchants get Carti completely free — no credit card, no commitment. Carti is designed to drive sales right away, so you see results before you ever spend a dollar. Claim your free spot and see how it works for your store.
What if I exceed my plan's visitor limit?
We charge $10 per 1,000 additional visitors beyond your plan limit. You can upgrade to a higher plan at any time to save money.
How accurate is Carti's AI?
Carti is trained specifically for e-commerce and learns from your store's products and content. The AI improves over time and provides accurate responses for product questions, recommendations, and general inquiries. For complex or sensitive questions, Carti can gracefully hand off to your team.
Still have questions?
Email us at support@heycarti.com and we'll get back to you within 24 hours.
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