Switch from Rep AI to Carti
Rep AI charges by store visitors, so the bill follows your traffic whether shoppers chat or not. Carti charges for the conversations it has, billed monthly through Shopify with no overage. Rep AI keeps answering until you swap.
The switch, step by step
Most of the time goes into testing, and Rep AI keeps answering shoppers until step 4.
Install Carti and let it learn your store
Install Carti from the Shopify App Store and pick a plan (the Free plan works). It reads your products, collections, pages, policies and shipping settings by itself, and the dashboard shows how long that first read will take. Nothing changes on your live store until you switch Carti on in your theme.Copy over the answers only Rep AI knows
Look through the answers you trained into Rep AI for anything that isn't on your site, like a warranty detail or a wholesale rule. Paste them into Carti's FAQs, or upload them as a PDF, Word or text file. Anything already on your site, Carti picks up on its own.Test Carti on a preview theme
Duplicate your live theme, turn on the Carti app embed in the copy, and open its preview. Ask the ten questions your shoppers ask most. If an answer is off, find it in Carti's chat history, where most replies have a Fix this reply option, and write what Carti should say. It uses your answer when shoppers ask something similar.Swap the chat on your live store
In your live theme's editor, open App embeds, turn Rep AI off and Carti on, then save. Shoppers see one chat bubble, and Carti answers from the next visit on.Save what you need, then cancel your Rep AI plan
Before you uninstall, copy anything you want to keep from Rep AI's conversation history. If you connected Rep AI to Klaviyo, Attentive or Postscript, what it already sent there stays in those tools. If Rep AI is on your Shopify invoice, uninstalling it ends the charges. If you signed up on Rep AI's own site, check the billing settings in your Rep AI account as well.Remove Rep AI from Shopify
In Shopify, go to Settings, then Apps and sales channels, select Rep AI and uninstall it. Then open your live store and make sure Rep AI's chat button is gone.Check in after a week
Your Carti dashboard shows every conversation and the sales from shoppers who chatted. Each week Carti also drafts new FAQs from questions your shoppers asked, ready for you to review.
What moves, and what stays behind
- Products, prices and stockCarti reads them from Shopify.Nothing to move
- Policies and store pagesRead on install.Nothing to move
- Answers you trained into Rep AIPaste or upload the ones that aren't already on your site.Copy over
- Conversation historyCopy what you want to keep before you uninstall.Stays behind
- Chat flowsCarti's own proactive messages cover the selling moments.Stays behind
- Data sent to Klaviyo, Attentive or PostscriptIt stays in those tools. Carti can connect to Klaviyo too.Stays behind
Why stores move from Rep AI to Carti
Switch to Carti if
- Your traffic grows faster than your chats, and your Rep AI bill grows with the traffic.
- You want a fix to stick: correct a reply once and Carti uses your answer on similar questions.
- You sell to shoppers who write in many languages. Carti replies in more than 90 and switches when the shopper does.
- You want to see the sales from shoppers who chat, right on your dashboard, on every plan.
What changes when you move
The differences that matter for the switch itself. For everything else, see the full Carti and Rep AI comparison.
| Topic | Rep AI | Carti |
|---|---|---|
| How you're billed | Rep AI: By monthly store visitors: $104 for up to 10,000, $209 for up to 25,000, $368 for up to 50,000, plus $12 for each extra 1,000 | Carti: By AI conversations: 50 free every month, then 250 for $49, 600 for $99, 1,750 for $249, with no overage charges |
| Free plan | Rep AI: 100 visitors a month and up to 100 products | Carti: 50 AI conversations every month |
| Free trial | Rep AI: 14 days | Carti: 14 days on paid plans |
| Connections | Rep AI: Attentive, Gorgias, Klaviyo, Postscript, Tapcart and Zendesk | Carti: Klaviyo, Gorgias and Zendesk, plus seven review apps |
| When a person is needed | Rep AI: Live chat, with chat assignment and business hours | Carti: Carti emails the request and transcript to your team, or opens a Zendesk or Gorgias ticket |
Rep AI details from its Shopify App Store listing.
“Response times went from hours to seconds, and our conversion rate increased by 35%.”
Brendan Davidson, Fans Of Free
Store-wide conversion after installing Carti, March 21 to April 20, 2026. Read the case study
Questions merchants ask before switching
Can I keep Rep AI running while I try Carti?
Yes. Install Carti and test it on a preview theme while Rep AI keeps answering on your live store. Swap them when you're happy, and avoid showing both bubbles on your live store at once, because shoppers won't know which one to use.
I pay Rep AI yearly. When should I switch?
Line the swap up with your renewal date, since the year is already paid for. You can install Carti and test it on a preview theme before then while Rep AI keeps answering.
Will Rep AI's chat stay on my store after I uninstall?
Turn off Rep AI's app embed in your theme editor before you uninstall it, then open your live store to check its chat button is gone. Carti's own chat comes off with the uninstall, so there's no code to clean up.
Do I need to import my Rep AI conversations?
No. Carti learns from your Shopify catalog, policies and pages. Paste or upload any answers you trained into Rep AI that aren't on your site, and save the conversations you want to keep before you uninstall.
What happens when a shopper needs a person?
Carti answers on its own around the clock. When a shopper needs a person, it sends the request and the chat transcript to your team by email, or opens a Zendesk or Gorgias ticket.
How do I cancel my Rep AI subscription?
If Rep AI is on your Shopify invoice, uninstalling it from Settings, then Apps and sales channels, ends the charges. If you signed up on Rep AI's own site, check the billing settings in your Rep AI account as well. Either way, turn off its app embed first and check your store afterwards.
How does Carti's pricing compare with Rep AI's?
Rep AI prices by monthly store visitors: $104 for up to 10,000, $209 for up to 25,000 and $368 for up to 50,000, plus $12 for each extra 1,000. Carti prices by AI conversations: 50 free every month, then $49 for 250, $99 for 600 and $249 for 1,750. A store with 25,000 visitors pays Rep AI the same whether 50 or 500 of them chat, while Carti's plan follows how many shoppers chat.
Can I switch back if it doesn't work out?
Yes. Turn Carti's app embed off, uninstall it from Settings, then Apps and sales channels, and reinstall Rep AI. Carti's chat comes off your store with the uninstall, so there is no code to clean up.
Ready to switch from Rep AI?
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