Why aren't chat sign-ups showing up in my Klaviyo list?

Check these in order:

1. Sign-ups do not count as consent yet. Carti subscribes a sign-up when the shopper verifies their email with a code, or when your offer settings mark sign-ups as subscribed. In Settings, open Do you want to offer discounts? and either choose Code for verified email, or keep Code for email and turn on Mark captured emails as "email marketing subscribed" in Shopify. The Klaviyo card shows a warning until one of these is on.
2. No list is picked. On the Do you use Klaviyo? card, choose the list sign-ups should join.
3. The list uses double opt-in. Klaviyo emails each new subscriber to confirm, and they join the list only after they click the link.
4. Klaviyo needs reconnecting. If the card says Needs reconnect, Klaviyo stopped accepting Carti, usually because the app was removed in Klaviyo. Click Reconnect.
5. They were already subscribed. Klaviyo does not record a new sign-up for someone already on the list.

New sign-ups usually reach Klaviyo within a minute. If something still looks wrong, email support@heycarti.com.