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Updated October 14, 2026Getting Started

Can I stop Carti from answering DMs without disconnecting?

Daniel Anderson
Daniel Anderson

Founder of Carti

Yes. In Settings, under "Where should Carti answer shoppers?", turn off "Carti manages direct messages" under the account. Carti stops answering DMs there, and they stay in your Instagram or Page inbox for you to answer. Turn it back on any time.

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