Carti was working, then stopped responding partway through the month. Why?

The most common reason is your plan's monthly conversation limit. Every plan includes a set number of AI conversations per month, starting at 50 on the free plan, and once your store reaches its limit, Carti pauses AI answers for the rest of the billing cycle. The widget stays live and points shoppers to your team so no one is left hanging. Your dashboard shows a notice when this happens. To keep Carti running without interruption, open Settings and click Manage billing to upgrade. It is also worth checking the Carti Status card on your Home page, if it shows Paused, Carti was toggled off, and switching it back to live will bring it back right away.