In Carti, open Settings, find How should escalations work? and choose Zendesk as the escalation destination. Carti then asks for your Zendesk subdomain (the first part of yourstore.zendesk.com), your Zendesk login email and an API token. You create the token in Zendesk under Admin Center, then Apps and integrations, then APIs, then Add API token. Paste it into Carti and click Connect. From then on, when a shopper asks for a person, Carti opens a Zendesk ticket for the request.
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