This flow emails shoppers the code they unlocked in the chat if they have not ordered a day later. A button in the email applies the code for them and takes them back to the page they were on.
- In Klaviyo, go to Flows, click Create flow, then Build your own. Name it, for example Carti: Code reminder.
- For the trigger, open Your metrics, choose Carti, then Received Discount Offer.
- Under Re-entry criteria, choose Allow re-entry after a time period and keep 30 days.
- Under Profile filters, click Add, choose What someone has done (or not done), and set Placed Order, zero times, since starting this flow. Click Save on the filter, then Save and Confirm and save on the trigger.
- Click + under the trigger and add a Time delay of 1 day.
- Add an Email after the delay. A subject like "Still deciding? Your code is waiting" works well.
- In the email, show the code with
{{ event.Code }}and the offer with{{ event.OfferTitle }}. Add a Button and set its link to{{ event.ApplyCodeURL }}. - Click Preview to see the email with a recent event, then click Review and turn on.
Klaviyo checks the filter again before the email sends, so anyone who orders during the wait is skipped.
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