Sign-ups. When a shopper signs up for your offer in the chat, Carti adds them to the list you picked, with Carti chat as the source. That happens when the sign-up counts as consent: the shopper verified their email with a code, or your offer settings mark sign-ups as subscribed to email marketing. If the list uses double opt-in, Klaviyo first emails them to confirm.
Recognition. Carti tells Klaviyo who just signed up, right on your store, so your browse and cart abandonment flows can reach them, including pages they viewed shortly before.
Events. For shoppers Klaviyo can match (someone who signed up in the chat, a logged-in customer, or a visitor Klaviyo already knows from your emails), Carti sends:
- Started Conversation, once per chat, with a link to the conversation.
- Received Product Recommendation, whenever Carti shows products, with each product's name, link, image and price.
- Received Discount Offer, when a shopper unlocks your offer, with the code and a link that applies the code for them.
Carti also keeps the profile property Carti Last Chat At up to date.
Carti never sends what shoppers type. Each event carries a link to the conversation instead, which opens in Carti inside your Shopify admin.
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