In Carti, open Settings, find How should escalations work? and choose Gorgias as the escalation destination. Carti then asks for your Gorgias subdomain (the first part of yourstore.gorgias.com), your Gorgias login email and an API key. You create the key in Gorgias under Settings, then REST API, then Create API key. Paste it into Carti and click Connect. From then on, when a shopper asks for a person, Carti opens a Gorgias ticket for the request.
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