Help hesitant shoppers while they're still on your store
When a shopper hesitates over a product or their cart, Carti starts the conversation with a question about what they're looking at. It's on from day one, and you choose how often it speaks up.
What is proactive chat in Carti?
Carti notices when a shopper might need help and opens with a short question about what they're looking at. It speaks up sparingly, never on checkout or account pages, and you decide how soon and how often.
- When it reaches out
- When a shopper seems unsure about a product or their cart
- How often
- Sparingly, and never on checkout or account pages
- What you control
- Switches for most moments, and how soon or how often Carti speaks up
- Setup
- None. It starts with recommended settings the day you switch Carti on
How it looks to your shoppers
Carti opens with a question about the page the shopper is on, and the conversation carries on from there.
1. Carti speaks up at the right moment
2. They tap, and Carti helps
Why shoppers welcome it
It's about what they're looking at
No fake urgency
Help with the cart, now and next visit
Setup: on from day one
Install Carti from the Shopify App Store and pick a plan. The Free plan works.
Switch on the Carti app embed in your theme editor and click Save. Proactive messages start with recommended settings.
Open Triggers in your Carti dashboard whenever you want to change which moments Carti speaks up on, or how soon.
Common questions
Will proactive messages annoy my shoppers?
No. Carti speaks up sparingly, never on checkout or account pages, and each message is about what the shopper is looking at. You can switch most moments off or make Carti wait longer before it speaks up.
Who writes the messages?
Carti writes each opener to fit the page the shopper is on, so there's nothing for you to write. For shoppers heading for the exit, you can add an optional discount line with your own code and text.
Can Carti follow up after a shopper leaves?
Through Klaviyo, if you use it. Carti shares chat activity with it, so your own flows can follow up with shoppers Klaviyo already knows. Back on your store, Carti welcomes returning shoppers to their cart.
Do proactive messages use up my AI conversations?
A proactive message on its own doesn't. It counts toward your plan's monthly AI conversations once the shopper replies and Carti answers. If you reach your plan's limit, proactive messages pause until the next cycle or an upgrade.
Will Carti offer discounts to hesitant shoppers?
Only if you set one up. Carti shares only the codes you choose to offer, and the exit discount line stays off until you turn it on and add your own code.
Help hesitant shoppers before they leave
Carti speaks up at the right moment and answers from your store, around the clock.
14-day free trial