Revenue attribution

See the sales from shoppers who chat

Your Carti dashboard shows the revenue, conversations and conversion lift from shoppers who chatted with Carti, on every plan, so you can see what your chat brings in.

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Free plan available. 14-day free trial on paid plans. Nothing to set up.

Carti revenue

$1,280

+14%

Conversations

214

+9%

Conversion lift

1.8x

+6%

Escalations

-15%

Example store with sample numbers. Your Carti Home shows the last 7, 30 or 90 days.

Does Carti show the sales from chat?

Yes. Your Home dashboard shows the revenue from shoppers who chatted with Carti, along with your conversations, conversion lift and escalations, for the last 7, 30 or 90 days. It works on every plan, Free included, and the paid plans add a full Analytics page.

What you see: Revenue from shoppers who chatted, conversations, conversion lift and escalations
Where you see it: Home, on every plan. Paid plans add the Analytics page
Date ranges: The last 7, 30 or 90 days
Setup: None. It starts counting the day you install

What your dashboard shows

Open Home in your Carti dashboard and pick a date range.

1. Revenue from chat

The revenue from shoppers who chatted with Carti before they bought.

2. Conversations and escalations

How many shoppers Carti talked with, and how many it handed to your team.

3. Conversion lift

How shoppers who chat with Carti convert, next to everyone else on your store.

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Numbers you can act on

On every plan, from day one

Home shows your Carti revenue, conversations, conversion lift and escalations on every plan, Free included. There's nothing to set up.

Clean numbers

Test orders, cancellations and refunds are left out of your Carti revenue.

A holdout test, on request

On Growth and Scale, ask us to run a holdout test. A slice of your visitors never sees Carti, and we show you how the two groups compare on your own store.

At Corinthian's Corner, shoppers who chatted with Carti converted at 3.5 times the rate of shoppers who didn't, over 30 days in spring 2026. The store's dashboard showed $3,480 in attributed revenue from 56 orders and 412 conversations between March 21 and April 20, 2026. Read the case study

Setup: nothing to configure

Install Carti from the Shopify App Store and pick a plan. The Free plan works.
Switch on the Carti app embed in your theme editor and click Save. Counting starts with the next order.
Open Home in your Carti dashboard and pick the last 7, 30 or 90 days to see how it's going.

Common questions

Where do I see the sales from chat?

On Home in your Carti dashboard. It shows the revenue from shoppers who chatted with Carti, your conversations, conversion lift and escalations for the last 7, 30 or 90 days.

Can I see this on the Free plan?

Yes. Home works on every plan, Free included. The paid plans add the Analytics page, with conversion rate, order value and revenue per visitor for shoppers who chat next to everyone else.

What is conversion lift?

It shows how shoppers who chat with Carti convert, next to the rest of your visitors.

Can Carti show the difference it makes on my store?

Yes. On Growth and Scale, ask us to run a holdout test on your store. A slice of your visitors never sees Carti, and we share how the two groups compare.

How often do the numbers update?

Every day. Your dashboard shows everything through yesterday.