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Product questions

Answer product questions from your own catalog, day or night

Carti reads your products, pages and policies, plus your reviews once a reviews app is connected, then answers shoppers in plain words. When a shopper asks about a specific product, it checks the live price and stock before it replies.

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Free plan available. 14-day free trial on paid plans. Carti reads your store on its own.
The Carti chat on an example coffee store: a shopper asks if the House Blend is a dark roast, and Carti says it is a medium roast with notes of cocoa and toasted almond, on sale for $18, with the House Blend Coffee card and its 4.8 rating.

Can Carti answer questions about my products?

Yes. Carti answers from your product details, Shopify pages, policies, store settings and FAQs, plus your reviews once a reviews app is connected. For a question about a specific product it checks the live price and stock with your store first. When your store doesn't cover a question, it's built to say it doesn't have that detail instead of guessing.

Where answers come from
Products and product fields, Shopify pages, policies, store settings, FAQs and connected reviews
Live checks
Price, sale price and stock for the product a shopper asks about
When it doesn't know
It says so and shares what your store does say
Corrections
Fix a reply once in your chat history and Carti uses your answer on similar questions

What shoppers see

Three answers, shown in the real Carti chat on an example coffee store.

1. A question about one product

A shopper asks if the House Blend is a dark roast. Carti says it is a medium roast on sale for $18 and shows the House Blend Coffee card.
Carti reads that product's live details before it answers, so the price and the sale it mentions are current.

2. An answer that quotes a review

A shopper asks if the Ethiopia Single Origin is too acidic for a dark roast drinker. Carti quotes a reviewer who usually drinks dark roast and suggests the smoother House Blend.
With a reviews app connected, Carti can quote what a customer said. Here a dark roast drinker's review settles the question.

3. When the store doesn't say

A shopper asks if the Stoneware Mug is dishwasher safe. Carti says the product page doesn't say, so it won't guess, and shares what the page does say: hand-glazed, 12 oz, keeps coffee warm longer.
The product page doesn't mention the dishwasher, so Carti says so and shares what the page does say.
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Built around your store's own words

Live product details

When a shopper asks about a specific product, Carti reads its current price, sale price and stock by size or color from your store before it replies, priced for the shopper's country.

Your reviews, in its own words

Connect Judge.me, Okendo, Yotpo, Loox, AliReviews, Fera or Stamped, and Carti can quote what real customers said when a shopper is on the fence. It works on every plan, Free included.

Fix a reply once

If an answer isn't how you'd put it, choose Fix this reply in your chat history and write what Carti should say. It saves your answer to its knowledge base and uses it when shoppers ask something similar.

Setup: nothing to write

  1. Install Carti from the Shopify App Store and pick a plan. The Free plan works.

  2. Switch on the Carti app embed in your theme editor and click Save. Carti starts reading your products, pages and policies the moment you install.

  3. Connect your reviews app in Carti's settings so it can quote your customers. Most reviews apps ask for an API key.

Common questions

Where does Carti get its answers?

From your product details and product fields, your Shopify pages and policies, your store settings and the FAQs in Carti, plus your reviews once a reviews app is connected. It writes your first FAQs from your website when you install, and you can edit them any time.

What does Carti do when it doesn't know the answer?

It's built to say it doesn't have that detail rather than guess, and to share what your store does say. Questions like that also feed the FAQs Carti suggests each week, ready for you to fill in and approve.

Can I correct an answer?

Yes. Open the conversation in your chat history, choose Fix this reply and write what Carti should say. Carti saves it as an FAQ and uses it on similar questions, so if your website still says the old thing, update the page too.

Can I add answers that aren't on my website?

Yes. Add FAQs in Carti's knowledge base, or import them by pasting text or uploading a PDF, Word, CSV or text file. You review the questions and answers before they're saved.

Which reviews apps does Carti read?

Judge.me, Okendo, Yotpo, Loox, AliReviews, Fera and Stamped. Once one is connected, Carti can quote reviews in its answers on every plan, Free included.

Does it answer in other languages?

Yes. Carti replies in the shopper's language, with more than 90 languages supported, and switches when they do. Product names stay as you wrote them.

Let your store answer its own questions

Carti reads your catalog, pages and connected reviews, and answers shoppers around the clock.

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14-day free trial