Carti + Gorgias
Gorgias is the leading helpdesk built for ecommerce, used by around 17,000 Shopify brands to handle support across email, chat, and social.
How Carti works with Gorgias
- Answers repetitive pre-sale and order questions on its own
- Escalates to a human the moment a shopper needs one
- Opens a ticket with the full conversation attached
Carti handles the repetitive questions on its own and hands the rest to Gorgias with the full conversation attached, so the routine volume never reaches your inbox and nothing falls through the cracks.
Why it matters
Already using Gorgias?
Your Gorgias queue only fills with tickets that genuinely need a human. Carti deflects the order-status and sizing questions that clog most inboxes, so your agents spend their time where it counts.
Already using Carti?
Shoppers get instant answers 24/7, and when they do need a person they reach your team with the context already gathered. Resolution is faster and your support costs come down.
In practice
A shopper asks “where's my order?” at 11pm and Carti answers instantly. When someone needs a refund exception, Carti opens a Gorgias ticket with the whole thread so your team picks up mid-conversation.
Put Carti and Gorgias to work
Install Carti in five minutes and connect the tools you already use.
14-day free trial