Carti + Gorgias
Gorgias is a helpdesk built for ecommerce, used by 17,000+ brands to handle support across email, chat, and social.
How Carti works with Gorgias
- Answers repetitive pre-sale and order questions on its own
- Escalates to a human the moment a shopper needs one
- Opens a ticket with the full conversation attached
Carti handles the repetitive questions on its own and hands the rest to Gorgias with the full conversation attached, so the routine volume never reaches your inbox and nothing falls through the cracks.
Why it matters
Already using Gorgias?
Your Gorgias queue only fills with tickets that genuinely need a human. Carti deflects the order-status and sizing questions that clog most inboxes, so your agents spend their time where it counts.
Already using Carti?
Shoppers get instant answers 24/7, and when they do need a person they reach your team with the context already gathered. Resolution is faster and your support costs come down.
In practice
A shopper asks “where's my order?” at 11pm and Carti answers instantly. When someone needs a refund exception, Carti opens a Gorgias ticket with the whole thread so your team picks up mid-conversation.
What merchants say about Gorgias
Rated 4.2 from 615 reviews on the Shopify App Store
“The AI agent has been a game changer for us. It has done a fantastic job resolving tickets with accuracy and efficiency.”
“The integration is seamless and the new AI feature is actually helping to 1st touch solve some basic tickets.”
Put Carti and Gorgias to work
Install Carti in five minutes and connect the tools you already use.
14-day free trial